Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and AgentDocks governing your use of our websites, applications, APIs, and integrations (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and “you” means the company.

AgentDocks is an AI visual production platform for creators, brands and teams. It turns your inputs (such as product photos, prompts, and brand assets) into generated images and video, either from a simple prompt box or on a node canvas where you connect steps into a repeatable workflow, run ready-made templates, and put whole batches of inputs through the same workflow at once. The generation itself runs on third-party AI models that we orchestrate on your behalf. Features may change as the Service evolves; we will not materially reduce the core functionality of a paid plan during a period you have already paid for.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account. Notify us immediately at support@agentdocks.com if you suspect unauthorized use. You must be at least 16 years old (or the higher minimum age in your jurisdiction) to use the Service.

Prices are shown excluding tax. VAT, sales tax or an equivalent is calculated and added at checkout where it applies to your country. Payments are processed by our payment provider, Stripe; your card details are collected by Stripe directly and never reach our servers, and Stripe’s terms apply to the payment transaction. We may change prices with reasonable advance notice, and a change applies from your next billing period.

Renewal and cancellation. A subscription renews automatically at the end of each billing period until you cancel it. You can cancel at any time, yourself, from the Billing page in your account. Cancelling turns auto-renewal off: your plan and its credits keep working for the period you have already paid for, and at the end of that period the account moves to the Free plan.

Changing plan. An upgrade takes effect immediately: you are charged the full price of the new plan at the time you make the change, there is no proration against the plan you are leaving, your billing period restarts on that day, and the credits you already hold carry over to the new period. A downgrade takes effect at your next renewal date rather than immediately. Moving from annual to monthly billing is also a renewal-date change: an annual term is not shortened part-way through, so the switch is scheduled for the day the annual period ends.

Failed payments. If a renewal payment fails, the subscription is marked overdue from the first failed attempt and we retry the payment method for 7 days. Subscription credits are granted only for a billing period that has been paid for, so no credits are granted for an unpaid period, and top-up credits cannot be spent while a payment is outstanding. If no payment succeeds within those 7 days, the subscription is cancelled and the account moves to the Free plan.

Credits and expiry. Generations consume credits according to the model and settings used, and the cost of a generation is shown in the product before you run it. Credits are only taken when a generation completes, and a generation that fails because of a Service error is not charged. Credits have no cash value and cannot be transferred or exchanged outside the Service. They expire as follows:

• Subscription credits are granted for one billing period and expire at the end of the paid period they were granted for. They do not roll over.
• Top-up credits expire 6 months after the date of purchase, are spent only after the current period's subscription credits, and can only be spent while a subscription is active.
• Credits from the free introductory grant do not expire.

Storage. Each plan includes a fixed amount of storage for the files you upload and the content you generate, stated on the pricing page. When you reach that limit, new uploads and new generations are refused until you delete files or move to a plan with more storage; nothing you already have is deleted by us for reaching the limit.

Refunds. Refunds are governed by our Refund Policy, which forms part of these Terms. In summary, we refund a purchase or a renewal within 7 days of the payment if no credits from that payment have been used. Outside that, and except where the law requires otherwise, fees are non-refundable.

Right of withdrawal (EU, UK and Turkey). If you are a consumer in the EU, the UK or Turkey, you normally have 14 days to withdraw from a purchase of digital services. Because the Service is delivered immediately, we ask you at checkout to agree to performance starting straight away and to acknowledge that you therefore lose that right of withdrawal once performance has begun. If you do not give that consent at checkout, your 14-day right applies in full. This paragraph does not affect any other statutory right you have.

Chargebacks. If you dispute a charge with your bank or card issuer rather than contacting us, we may suspend access to the account while the dispute is open, and we may keep it suspended until the dispute is resolved and any amount owed is settled.

You retain all rights you hold in the content you upload (“Input”). You grant us a worldwide, non-exclusive license to host, process, reproduce, and modify Input solely to operate and provide the Service, including transmitting it to the AI model providers needed to fulfil your requests.

You are responsible for your Input: you confirm that you own or have the necessary rights to it, including rights to any product imagery, trademarks, and the likeness of any real person appearing in it, and that it does not violate any law or third-party right.

To the extent permitted by law, and subject to these Terms and your compliance with them, we assign to you all of our right, title, and interest in the outputs generated for you by the Service (“Output”). You may use Output commercially, including in advertising and ecommerce.

Because of the nature of AI generation, you acknowledge that:

• Output may not be unique: similar or identical outputs may be generated for other users from similar inputs.
• Output may be inaccurate or contain artifacts; you are responsible for reviewing Output before using it, especially product claims, text rendering, and depictions of people.
• Intellectual-property protection for AI-generated works varies by jurisdiction, and we make no guarantee that Output is protectable or non-infringing.
• Virtual models generated by the Service depict synthetic persons; you must not present them as real, identifiable individuals.

You agree not to use the Service to:

• Violate any law, or infringe any intellectual-property, privacy, or publicity right.
• Create content depicting a real, identifiable person without their consent, including impersonation and deepfakes.
• Create deceptive or misleading content, including fake product results or manipulated evidence presented as genuine.
• Generate content that is sexually explicit involving minors, incites violence or hatred, or promotes self-harm, in any form.
• Probe, disrupt, overload, or circumvent security or rate limits of the Service, or scrape it without permission.
• Resell, sublicense, or white-label the Service itself without a written agreement with us.

We may remove content or suspend accounts that violate these rules, and where legally required we may report violations to authorities.

The Service depends on third parties: AI model providers, hosting, payment processing, and integrations you enable such as Telegram. Their availability is outside our control, and their terms govern your use of their features. We are not responsible for third-party services, but we choose and configure them with production use in mind.

The Service itself, including software, templates, design system, brand, and documentation, is owned by AgentDocks and its licensors and protected by law. Except for the rights expressly granted to you in these Terms, no rights in the Service are transferred to you.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (with reasonable notice and a refund of any prepaid, unused period). Sections that by their nature should survive termination, including those on Output, disclaimers, and liability, survive.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Output will meet your requirements.

To the fullest extent permitted by law, AgentDocks will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our aggregate liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim and USD 100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You will indemnify and hold AgentDocks harmless from claims arising out of your Input, your use of Output, or your breach of these Terms, including reasonable legal fees.

We may update these Terms as the Service evolves. For material changes we will give you advance notice by email or in-product message; continued use after the effective date constitutes acceptance. The date at the top reflects the latest revision.

These Terms are governed by the laws of the jurisdiction in which AgentDocks is established, without regard to conflict-of-law rules, and disputes will be resolved in the courts of that jurisdiction, unless mandatory consumer law in your country of residence provides otherwise.

Questions about these Terms: email us at support@agentdocks.com.