Refund Policy

If you buy a plan or a credit top-up and change your mind, email us within 7 days and we will refund it, as long as none of the credits from that payment have been used. If you are a consumer in the EU, the UK or Turkey, you may also have a 14-day right of withdrawal, described in section 5.

This policy forms part of our Terms of Service and applies to payments made to AgentDocks through our checkout.

• You can request a refund within 7 days of the payment, whether that payment was your first purchase of a plan or an automatic renewal.
• The refund is available only if no credits granted by that payment have been used. Credits are spent by generations, and a single generation counts as used.
• Refunds are returned to the original payment method. We cannot refund to a different card, account or person.
• A refunded subscription ends immediately rather than at the end of the period: the account moves to the Free plan and the credits from the refunded payment are removed.
• After the 7 days, a renewal is not refundable. Cancel before the renewal date instead, from the Billing page in your account, and the plan runs to the end of the period you already paid for.

Top-up packs follow the same rule: within 7 days of the purchase, and only if none of the credits from that pack have been spent. A partly used pack cannot be partly refunded, because credits are spent as one pool.

Email support@agentdocks.com from the address on the account, telling us which payment you mean. We reply within two business days. Once we approve a refund, your bank or card issuer usually takes a further 5 to 10 business days to show it.

If you are a consumer in the European Union, the United Kingdom or Turkey, the law gives you 14 days to withdraw from a purchase of digital services, without giving a reason.

Because AgentDocks is delivered immediately, our checkout asks you to agree that performance begins straight away and to acknowledge that you lose that right of withdrawal once it has. If you gave that consent and we have started providing the service, the statutory 14-day right no longer applies, and our own 7-day policy above is what governs your refund. If you did not give that consent, your 14-day right applies in full and takes precedence over this policy.

Nothing here limits any other right the law of your country gives you, including remedies where the service is faulty or not as described.

• Payments older than 7 days, except where the law requires otherwise.
• Payments where credits from that payment have already been used.
• Credits that have expired: subscription credits at the end of the paid period, top-up credits 6 months after purchase.
• Accounts suspended or terminated for breaching our Terms of Service.

If you dispute a charge with your bank or card issuer instead of contacting us, we may suspend access to the account while the dispute is open, and keep it suspended until the dispute is resolved and any amount owed is settled. Emailing us first is faster for everyone: if your request meets this policy, we simply refund it.

Questions about this policy: email us at support@agentdocks.com.